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Free shipping on orders over €59

Frequently Asked Questions

Certifications

1. Tea Certifications:

Bio Certificate: Our suppliers have a certificate pursuant to Article 35(1) of Regulation (EU) 2018/848 on organic production and labelling of organic products.
HACCP certified: From production, storage, and distribution of tea products.

2. Packaging:

FSC Certification: Ensures that materials are sourced from responsibly managed forests, particularly for products like wrapping papers.
Eco-Alliance Membership: We are involved in global reforestation efforts by planting trees with every order that contributes to sustainable packaging practices.
Certified Compostable and Recyclable Materials: Our packaging products are designed to be fully compostable and recyclable, minimizing environmental impact

Our tea bags and tea flavors

1. What types of tea do you offer?

Black Teas
Green Teas
Herbal Teas
Rooibos Teas

2. Are your teas organic?
Yes, most of our tea flavors are certified organic. They were produced in a facility where high quality control and regulation is implemented to ensure consistency in quality.

3. Are your tea bags biodegradable? What are the materials used in your tea bags?
The materials used in our tea bags is PLA NON-WOVEN (Polylcatic Acid Non-Woven). This material is approved for use as food packaging. It meets the EN 13432 standard for compostable and biodegradable packaging. Additionally, the manufacturer follows ISO 9001:2015 standards to ensure hygienic processing.

4. Do you have tea flavors with allergens?
Yes, we have two products that contain milk: ChocoFocus and Afternoon Delight. Please take into consideration if you have milk allergies or intolerance.

Packaging

1. Do you use recyclable packaging? What is your packaging made of?
All our packaging products undergo a rigorous approval process and are crafted to align with at least one of our sustainable circular frameworks: Compostable, Recycled/Recyclable, or Reusable. Each item is produced using sustainable practices, including 100% FSC-certified paper, acid-free paper, soy-based inks, and water-based inks, among others.

2. Is your stand-up pouch food safe?
Absolutely! All our custom pouches adhere to rigorous food safety standards. Crafted from quality materials and equipped with features like resealable zippers, degassing valve, our pouches ensure reliable, food-safe protection for your tea bags.

3. What is Eco-Alliance?
Our packaging partner is a world-leading brand that is committed to sustainable packaging, partnering with “One Tree Planted” to plant a tree with every order.

What are your shipping rates?

Europe (EU + wider Europe) and the UK: €4.90 standard shipping, free from €59.

Switzerland: CHF 9.90 standard shipping, free from CHF 80.

How long does delivery take?

Orders are processed within 1–2 business days (Mon–Fri). After that, transit time depends on destination, for example 2–3 days to France, the UK, or Luxembourg; 3–4 days to Switzerland or Germany; up to 6–10 days for parts of Eastern Europe or Greece. You’ll receive a tracking link by email once your order ships.

Do you deliver abroad?

Yes, across the EU, the UK, Switzerland, and wider Europe (Norway, Iceland, the Balkans, and more). A few remote destinations (including Svalbard and Vatican City) aren’t currently available. For non-EU orders (UK, Switzerland, Norway), import VAT, duties, or carrier handling fees may apply and are the customer’s responsibility.

What do I do if my order doesn’t arrive?

Contact us via the contact form and we’ll find a solution.

What payment methods do you accept?

American Express, Apple Pay, Bancontact, Google Pay, Klarna, Mastercard, PayPal, Shop Pay, and Visa.

How do I use a discount code?

Enter your code at checkout, in the discount field, before completing payment.

When will I receive an order confirmation?

Immediately after your order is placed, by email.

How can I track my order?

You’ll receive a confirmation email with tracking once your order ships, typically within 1–2 business days of placing it.

Why didn’t I get a tracking number?

Contact us via the contact form and we’ll look into it.

How do I manage my Relcha Rewards account?

Visit the Relcha Rewards page to check your points balance, account history, and available rewards.

Can you recommend any gifting options?

Tea is a great way to send gifts to your loved ones. We recommend a selection of pouches with variety changes such and for every aspect throughout the day.

As an example, Our Good Morning Sunshine! , Afternoon Delight! And Sweet Dreams make a lovely gifting option.

For busy and health conscious individuals who are keen on lifestyle and look Ultimate Skin, Work it Babe!, and You Rock! They are great ways to keep fit and look good!

Is one of your friends having a baby shower soon or is pregnant? Baby Bump is a great way to gift.

45-Day Taste Guarantee

We’re confident you’ll love Relcha so your first order is covered by our 45-Day Taste Guarantee.

How it works

Applies to your first order only, per customer/household.
You have 45 days from your delivery date to decide.
If you’re not satisfied for any reason, contact us with your order number and we’ll refund the price of the product.
No need to return anything, keep the tea, we just want you to be happy.
Original shipping costs are non-refundable. If your order qualified for free shipping, no shipping deduction applies.
Limit one guarantee claim per customer.
Refunds are issued to your original payment method within 15 business days of approval.
This guarantee does not apply to reorders, subscription renewals, or repeat purchases — see “Order Issues” below for problems with any order.

Order Issues

Every order, first-time, repeat, or subscription, is covered if something goes wrong on our end.

Covered:

Damaged in transit
Wrong item shipped
Missing item(s)
Order lost or never arrived

How it works

Contact us within 14 days of delivery (or expected delivery, for lost orders).
Please include your order confirmation number and, where applicable, a photo of the damaged/incorrect item - this helps us resolve it fast.
Refund method: cash to your original payment method, or a free replacement - your choice. Not store credit. This is our error, so we don’t ask you to absorb it.
Approved refunds are issued in full, including original shipping.
This track has no “first order only” restriction. It applies to every order, always.

Exclusive Offer

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